| Paper title: | Service Quality in Retail Developments: A Perception Gap Analysis |
| Authors: | Chin, Lawrence |
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| Type: | |
| Year of publication: | 2002 |
| Series: | ERES:conference |
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| Citation: | Chin, Lawrence (2002). Service Quality in Retail Developments: A Perception Gap Analysis. European Real Estate Society Conference (June 4-7, 2002) Glasgow, http://itc.scix.net/paper/eres2002_233 |