Eres : Digital Library : Works

Paper eres2015_228:
New behavioural business practices: agent interactions in the housing market

id eres2015_228
authors Levy, Deborah; Richard Dunning; Craig Watkins
year 2015
title New behavioural business practices: agent interactions in the housing market
source 22nd Annual European Real Estate Society Conference in Istanbul, Turkey
summary Agents have been crucial in shaping owner-occupier housing search and bidding strategies (Levy et al, 2008). But, this is changing. Recent research for RICS shows that UK house purchasers have only very limited exposure to agents. Their decisions are now influenced by Internet listing services and a range of formal and informal contacts (Dunning and Watkins, 2012), altering the institutional framework of housing decisions. __The study incorporates interviews with estate agents and website providers businesses in order to provide insights into agents’ understanding of contemporary institutional arrangements and their role in shaping housing search behaviour. It compares information provision, housing search and decision-making processes in the UK and New Zealand in an ‘online’ era. These countries have similar levels of consumer demand for owner occupancy, proclivity towards Internet listing services and estate agency roles, but dissimilar selling mechanisms. This juxtaposition enables a cross national reflexive approach to analysing the relationship between agent and housing searcher.__The study highlights the opportunities and threats that exist to the estate agency industry within the evolving institutional environment._
keywords Housing decisions, Internet listing services, Estate agents, Institutional framework
series ERES:conference
type paper session
discussion No discussions. Post discussion ...
session Housing Markets & Economics
last changed 2015/07/08 18:06
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