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Paper eres2009_103:
The Issue of Customer Satisfaction in Real Estate Companies

id eres2009_103
authors Palm, Peter
year 2009
title The Issue of Customer Satisfaction in Real Estate Companies
source 16th Annual European Real Estate Society Conference in Stockholm, Sweden
summary The purpose of the thesis is to: - Analyse what instrument the real estate sector use to measure customer satisfaction. Today a range of such methods are used and these will be compared both concerning aim, data collection and data analysis. / - Analyse how the real estate companies measure the effectiveness in their organisation. The methods used will be compared both concerning methods for benchmarking and for business ratio. / - On the bases of these analyses of the methods of today discuss how the methods can be developed and improved. // The firs part will concern what mehods the companies uses, measuring customer satisfaction, and map the market for existing instruments and methods. The second part will concern real estate companies goals and ambitions concerning customer satisfaction. This will be examined through different dokuments from the companies and through intervies with keypersons."
series ERES:conference
email peter.palm@mah.se
content file.ppt (29,184 bytes)
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ratings
session Doctoral sessions
last changed 2009/09/16 16:22
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