Identifying Customers in Partnership Network – Case Senate Properties
||Vilander, Maarit; Tuomela Antti
||Identifying Customers in Partnership Network – Case Senate Properties
||10th European Real Estate Society Conference (10-13 June 2003) Helsinki, Finland
||Centralised workplace and decentralised facilities management organisations combine several interacting functions. Different roles in ¥network service organisation` are presented. The interacting functions are divided into three organisational levels: strategic clients, network integrators, and functional service units. Strategic and operational forms of business support activities need both ways interaction. Strategic programming in partnership network is presented and the contents of each stage analysed by studying a case network environment. The presented case study function as a laboratory for the authorsí further case studies by demonstrating proposals, data collection plans, and relevant lines of questioning for network analysis.
||Customer identification; partnership network; business support services; network organization; strategic planning
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||Session 3, Corporate Real Estate
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