Eres : Digital Library : Works

Paper eres2003_274:
Customer services the search for value added

id eres2003_274
authors Thompson, Bob; Hills Michael
year 2003
title Customer services the search for value added
source 10th European Real Estate Society Conference (10-13 June 2003) Helsinki, Finland
summary All fashions are to an extent ephemeral. The perception of an exponential growth in internet use and the growth of new, virtual business models fuelled a great deal of interest in connectivity. As the dot.com boom turned to bust, interest in the subject evaporated. Despite becoming deeply unfashionable in property circles, the internet has continued to change occupier businesses and, as a consequence, place increasing demands upon the telecommunications infrastructure in buildings. The lack of importance attributed to the subject is born of the mistaken belief that this is a technological issue. In fact it is just one example of the provision of additional services to customers. This paper reviews new research into customer demand for services in buildings that they occupy and looks at trends in the supply of those services.
series ERES:conference
email Bob.Thompson@dial.pipex.com
discussion No discussions. Post discussion ...
ratings
session Session 6, Real Estate Services
last changed 2008/12/29 19:09
HOMELOGIN (you are user _anon_524177 from group guest) Powered by SciX Open Publishing Services 1.002